Privacy Policy

California residents are entitled to the following rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA):

• Right to Know — request disclosure of the categories and specific pieces of personal information we have collected about you since January 1, 2022, including the sources, purposes, and third parties with whom it has been shared.
• Right to Delete — request that we delete personal information we hold about you, subject to legal exceptions.
• Right to Correct — request correction of inaccurate personal information. Where deletion would serve the same goal without detriment to you, we may delete rather than correct.
• Right to Opt-Out — request that we stop selling or sharing your personal information with third parties.

Submit via our Request for Access Form on our Website or by emailing privacyrequests@truthly.com. We will acknowledge receipt promptly and endeavour to respond within 45 days. If additional time is required, we will notify you and may extend up to 90 days total. You may make this request up to twice within any 12-month period.

Submit via our Request for Deletion Form or by emailing privacyrequests@truthly.com. We will acknowledge your request and respond within 45 days (up to 90 days with notice). Where we are required by law to retain certain information, we will inform you of the applicable exception.

Submit via our Request to Correct Form or by emailing privacyrequests@truthly.com. We will endeavour to respond within 45 days (up to 90 days with notice). We will take into account the nature of the information and our intended use when determining whether correction is feasible.

Submit via our Do Not Sell or Share My Personal Information form or by emailing privacyrequests@truthly.com. We will process your request within 15 business days. If we have a documented good-faith basis to believe your request is fraudulent, we will deny it and provide a written explanation.

• Authorised Agents — if you are submitting on behalf of a consumer, you must provide a copy of signed written authorisation from that consumer and be prepared to have your authority verified.
• Identity Verification — we will take steps to verify your identity before processing any request. We cannot fulfil a request if we are unable to confirm who you are.
• Search Scope — our records search will be conducted using the name you provide. Alternative spellings, initials, or suffixes must be submitted separately.
• Non-Discrimination — exercising your CCPA/CPRA rights will not result in you being denied services, charged higher prices, or receiving a lower level of service.

Truthly does not currently respond to browser-level Do Not Track (DNT) signals. No uniform industry standard for interpreting DNT signals has been established. If a standard is adopted, we will revisit this position. In the meantime, you may submit a direct opt-out request to privacyrequests@truthly.com.

California residents may request, once per calendar year and at no charge, information about whether Truthly has disclosed personal information to third parties for their direct marketing purposes during the preceding calendar year. Truthly does not sell or share user information with third parties for direct marketing without user consent.

California residents under the age of 18 who are registered users may request removal of publicly visible content they have posted through our services. Requests should be submitted to privacyrequests@truthly.com with a description of the content and the URL(s) where it appears. We will make reasonable efforts to remove the content from public view, though we cannot guarantee removal from all caches, backups, or third-party archives.

Nevada law grants consumers the right to opt out of the sale of certain personally identifiable information collected through websites and online services. This includes information such as your name, home address, email address, telephone number, and any other identifier that allows a business to contact you.

Email your request to privacyrequests@truthly.com or submit through our Request for Deletion Form. We will acknowledge your request and endeavour to process it within 60 days. Where additional processing time is required, we will notify you and may extend by up to 30 additional days.

Requests submitted on behalf of another consumer must be accompanied by written authorisation signed by that consumer. We will verify the agent's authority before processing the request.

We will take reasonable steps to verify your identity before processing your request. If we are unable to verify your identity or authority, we will deny the request and inform you of the reason. We reserve the right to deny requests on any ground permitted by applicable law.

Our records search will be conducted using the name as submitted. Name variations, initials, alternative spellings, or suffixes must be specified explicitly in your request to be included in the search.

Oregon residents have the following rights under the Oregon Consumer Privacy Act (OCPA):

• Right to Know — request a copy of the personal information Truthly has collected about you and information about how it is used and shared.
• Right to Delete — request that Truthly delete personal information it holds about you.
• Right to Correct — request correction of inaccurate personal information.
• Right to Opt-Out — request that Truthly stop selling your personal information, using it for targeted advertising, or profiling you for decisions with significant legal or similar effects.
• Right to Revoke Consent — withdraw any prior consent you provided to the processing of your personal information.

All requests may be submitted by emailing privacyrequests@truthly.com or through the relevant form on our Website. We will acknowledge receipt and endeavour to respond within 45 days. If we require additional time, we will notify you and may extend our response period by up to 45 additional days.

Submit opt-out or consent revocation requests to privacyrequests@truthly.com or through our Do Not Sell My Personal Information form. We will process valid requests within 15 business days. Requests we believe to be fraudulent will be denied with a written explanation.

• Authorised Agents — written signed authorisation from the consumer is required for requests submitted by a third party on their behalf.
• Verification — we will verify your identity before processing. If verification fails, your request will be denied.
• Search Scope — searches are conducted using the name as provided. Alternative forms of the name must be specified separately.
• Non-Discrimination — we will not penalise you for exercising your rights under the OCPA.

If Truthly denies your consumer request, you have the right to appeal that decision within a reasonable period following receipt of our denial notice. To initiate an appeal, reply to our denial email with the grounds on which you believe the denial was in error. We will review and respond to all appeals within 45 days of receipt.

In addition to California, Nevada, and Oregon, the following states currently have consumer privacy statutes in effect: Colorado, Virginia, Connecticut, Montana, Utah, and Texas. Additional states with privacy laws coming into effect soon include Iowa, Minnesota, Delaware, Tennessee, Indiana, New Hampshire, New Jersey, Nebraska, Kentucky, Maryland, and Rhode Island.

Truthly voluntarily extends privacy request rights to all U.S. residents. Even if your state does not have a specific privacy law, we will process your request, though we cannot guarantee response within any statutory timeframe.

• Right to Know — request disclosure of the personal information we hold about you.
• Right to Delete — request that we delete your personal information.
• Right to Correct — request correction of inaccurate personal information.
• Right to Opt-Out — request that we stop selling your personal information to third parties.

Email privacyrequests@truthly.com or use the relevant form on our Website. We target a 45-day response window (up to 90 days where necessary with notice). Requests to opt-out are targeted for response within 15 business days. You may submit a request to know up to twice per 12-month period.

• Authorised Agents — third-party requests require written authorisation signed by the consumer.
• Identity Verification — we must be able to verify your identity to fulfil a request. If we cannot, we will inform you and may deny the request.
• Search Scope — our records search uses the name as submitted. Alternate spellings or forms must be specified.
• Non-Discrimination — we will not deny services or charge higher prices in retaliation for exercising your privacy rights.

If we deny your consumer request, you may appeal by replying to our denial notice with the reasons you believe the denial was incorrect. We will review and respond to all appeals within 45 days of receipt.

Truthly derives a substantial portion of its revenue from providing personal information services used in fraud detection and identity verification. Accordingly, Truthly registers as a data broker under the Texas Data Broker Law and similar statutes in states that impose such requirements.